RRoadmate
PRIVACY POLICY

Roadmate Privacy Policy

Effective date: April 18, 2026

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1. Overview

NARU ("Company," "we," "us") values the privacy of users of Roadmate ("Service"). This policy describes the general categories of personal information that may be processed when you use our website, app, or related services, the purposes for processing, retention principles, and your rights under applicable law.

2. Information We May Collect

A. Information you provide directly

Depending on the feature you use, we may receive information you provide voluntarily, such as your name, nickname, email address, phone number, organization, inquiry details, message content, or any files you choose to submit.

B. Account and service use information

If the Service includes sign-in, profile, request, order, reservation, payment, or other interactive features, we may process information related to your account, usage history, settings, status, and records generated while using those features.

C. Technical and automatically generated data

We may automatically process technical data such as IP address, browser type, device information, operating system, app version, language, access time, cookies, log records, and crash or diagnostic data as needed to operate, secure, and improve the Service.

3. Why We Process Information

  • To provide, operate, maintain, and improve the Service
  • To manage accounts, requests, transactions, or communications where applicable
  • To respond to support requests, inquiries, and business communications
  • To detect errors, prevent abuse, and strengthen security
  • To comply with legal obligations and resolve disputes

4. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

  • Account or service records: retained while needed for service operation or the user relationship
  • Inquiry or support records: retained for a reasonable period after the matter is closed
  • Logs and technical records: retained for the minimum period reasonably necessary for operations and security

5. Sharing and Processors

We do not sell your personal information. We may share limited information with service providers that help us operate the Service, such as hosting providers, infrastructure vendors, email services, payment processors, analytics tools, or customer support tools, only to the extent necessary for those purposes. We may also disclose information where required by law, to protect rights and safety, or in connection with a business transfer or restructuring if permitted by applicable law.

6. Your Rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction of processing, objection, withdrawal of consent, or other rights regarding your personal information. You may contact us using the information below.

7. Contact

Privacy contact

8. Changes to This Policy

If we update this policy, we will post the revised version on this page and update the effective date.